DRIVER’s AGE AND LICENCE REQUIREMENTS

The renter and additional drivers must be between 21 to 75 years old for normal car category vehicles and 23 to 65 years old for luxury car category vehicles and in possession of a valid national or International Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

STANDARD RENTAL

Qualification
• MyKad/ Icard/ Passport
• Valid Domestic or International Driver’s License
• Latest Statement Bill (Credit card, utilities, Internet, etc.)
Non-Eligible:
Expired license, fake or lack of documents, suspicious behaviour, criminal records, etc.

PAYMENT TYPE

• Cash
• Online Transfer
• E-Wallet TNGO, Grab, Duitnow
• Credit Card
• Paypal

VEHICLE USAGE & TRAVEL POLICY

Only the person and the additional drivers stated in the contract can drive the rental car, and renters are not allowed to let any third-parties to use the rental car without the company’s consent and authorization.

USAGE POLICY

No to Drugs, Alcohol, Car Theft, Swap/ Selling Internal Parts, Irresponsible Attitude & Other Crime Acts (Escort Robbing/ Snatch Thief, Kiddnaping, Drug Runs etc) – You will face real & serious consequences from the top management and the PDRM (Polis Diraja Malaysia). We will ensure that you will be taken into custody and sued immediately. NON-NEGOTIABLE
No Smoking – RM200.00 PENALTY
No Racing, Speed Testing, Offroad Drive Responsibly & Obey The Law
Do Not Dirty/ Damage The Vehicle

TRAVEL POLICY

Renters are NOT ALLOWED to take the rental car outside Malaysia, e.g., Thailand, Singapore, or locations prohibited by and without the company’s consent. Contact us for more info.

RATES

1. Rates specified are for a minimum of 24-hour renter. Additional hours will be charged on an hourly basis, up to a maximum of 5 hours. After 5 hours, the rental will be billed as a full day.
2. Rates includes: 400 kilometres per days or 5000 km per month for service and maintenance.
3. Rates excludes:
• Damage resulting from negligence, including punctures and flat tires, fuel errors, battery issues due to leaving electrical appliances on, and loss or damage to vehicle accessories.
• The rates do not include a refundable security deposit, fuel, toll fees (Smart Tag and Touch ‘n Go), damage waiver (CDW), additional driver fees, travel insurance, parking charges, accident car replacement insurance, windscreen protection insurance, traffic fines, airport charges, fuel, or any other optional charges.
• Summon or fines imposed.

CAR RENTAL MILEAGE POLICY

• 1-2 days rental: 400KM/day
• 3 days & above rental: Unlimited Mileage
• Surcharge after exceeding mileage cap: Exceed 400KM/day – pay for another day rental

INSURANCE

All our cars are equipped with First Party Motor Insurance which cover damages done by driver or third party. However, renter is still liable to pay loss of NCD for insurance, vehicle downtime due to repair and any other cost incurred to restore the rental car. Motor insurance will only be claimed as a last resort, we highly encourage customers to be alert and aware during rentals.
In any cases, please do not take matters into your own hand, do inform our team immediately if you got into any accident or cause damage to the rental car. You can take pictures of the car from all angles, which show landmarks and damages on the car. We will assist and advise you on what to do next

CANCELLATION & REFUND

The security deposit amount varies for each car model and its rental duration. Security Deposit Amount is between Rm100-RM1000*
Refund Policy
Refunded in 14 to 16 working days from the return date via local or international bank transfer. Security Deposit will be refunded on completion of the checking Traffic Summon, AES, Councill Parking Summon. *(Public Holiday, Saturday & Sunway does not consider working day)

CANCELLATION POLICY

Cancel on public holidays/EARLY RETURNS/ 7 DAYS BEFORE/ LAST MINUTE: NON-REFUNDABLE
Cancellations done within 14 days rental date: 50% REFUNDABLE
Cancellations done before 14 days rental date: FULLY REFUNDABLE

FUEL USAGE POLICY

1. Fuel Level Requirements
Renters are required to return the car with the same fuel level as it was delivered. Failure to comply will result in an additional fee.
2. Refuelling Service
Renters have the option to request a full petrol refill. Charges are based on fuel type, car model, and current petrol prices.
3. Fuel Type
Economy/Premium/Luxury: RON95 or RON97
Exotic: RON97 or RON100
Vans/ Starex/ Others: Diesel

ACCIDENTS & REPAIRS

Whether it is self or third-party negligence, the renter is responsible for the costs of repair (below NON-WAIVEABLE EXCESS LIABILITIES amount) from any collision or damage done to the rental car stated in the contract.
The cost shown below does not include the car’s downtime in the car workshop, and replacement parts must be new and original. The damage repair cost varies depending on the car type and model. (Economy – Premium – Luxury – Exotic)
• Per Head light/Tail light: RM500 – RM10,000
• Per Window/Side Mirror: RM500 – RM10,000
• Stone Chips: RM200 – RM10,000
• Per Panel (driver door, fender, hood, roof, etc)
• Knock & Paint: RM300 – RM10,000
• Per Tyre/Rim: RM200 – RM10,000
• Per Seat/Dashboard/Interior: RM200 – RM10,000
• Smoke Odour: RM200.00
• Missing Touch N’ Go: RM100.00
• Missing Parking Access Card: RM200.00

DRIVING IN MALAYSIA:

According to section 28 of the Road Transport Act 1987, the holder of a foreign country’s driving license can drive in Malaysia as long as the domestic driving license is valid and is in the translation of English. Hence, tourists can use their country’s license for 90 days. This situation also relies on the applicants’ nationality and their country’s status with the Malaysian government. In addition, driving privileges from the nations stated below are identified and can be used for driving in Malaysia, subject to regulations under the Road Transport Act 1987. Nevertheless, individuals who would like to stay in Malaysia for more than 90 days for different reasons, such as working or pursuing their studies, must get their Malaysian driving license, which can be attained by attending the courses and examinations prescribed by Jabatan Pengangkutan Jalan (JPJ). OKB Car Rental highly recommends that international renters apply for an international driving permit to avoid any complications from the authorities.